Effective Date: 2025-08-20
Last Updated: 2025-08-20
Additional privacy requirements for UAE users
WBsender ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.
We are not affiliated with WhatsApp Inc. and operate independently using secure, session-based technology.
We may collect the following types of information:
Name, email address, phone number
Business name and registration details
Billing and payment information
Device type, IP address, browser type, and operating system
Date/time of access and interaction logs
Message scheduling and automation settings
Contact lists uploaded by you
Message templates, media files, and campaign data
Chat logs (only stored if necessary for service operation and troubleshooting)
Session cookies for authentication
Analytics cookies to improve user experience
We use collected information for:
Service Delivery – to operate and maintain WBsender services.
Account Management – to verify identity, process payments, and manage subscriptions.
Customer Support – to respond to inquiries and troubleshoot issues.
Security & Compliance – to detect fraudulent activity and comply with legal obligations.
Service Improvement – to analyze trends and enhance features.
We do not sell or rent your data. We may share data with:
Service Providers – payment processors, hosting services, analytics tools (under strict confidentiality agreements).
Legal Authorities – when required by law or to protect legal rights.
Business Transfers – in case of merger, acquisition, or sale of assets.
All data is stored on secure servers with encryption at rest and in transit.
Access is restricted to authorized personnel only.
Regular backups and security audits are conducted.
Account and related data are retained for as long as your account is active.
Upon account closure, data is deleted within 90 days unless retention is required by law.
Depending on your location, you may have the right to:
Access, update, or delete your personal data.
Withdraw consent for certain processing activities.
Request a copy of your data.
File a complaint with a data protection authority.
To exercise these rights, contact: [Insert Support Email]
We comply with:
GDPR (EU General Data Protection Regulation)
CCPA (California Consumer Privacy Act)
PIPEDA (Canada)
Other applicable data protection laws in your jurisdiction.
We may update this Privacy Policy from time to time. Changes will be posted on our website, and significant changes will be communicated via email.
For UAE users, we also comply with:
UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021)
TRA/TDRA regulations on data security and customer consent
Business messaging policies of Etisalat and du
Requirement to store certain communications data in UAE-based servers (if mandated)